Making A Purchase Purchasing from A1 Items Ltd should be a pleasure. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We may contact you before processing your order if we require confirmation or clarification of your requirements. Your order will be processed promptly upon receipt of your reply and normally be dispatched in next 3-5 working day. We own the copyright of all photographs used or have the permission of the copyright owner.
We accept all major credit/debit card payment. If you are shopping from outside the UK your credit card company will convert the transaction to your own currency.
We accept all major credit/debit cards. We do not charge for any item until it is ready to ship or be engraved. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax or over the Internet. A bank approved Java encryption system is used to protect your credit card details over the internet for your security. If however you would still prefer not to send your cards details in this way please telephone or post them through. We do not advise using email for security reasons.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Deliveries are normally made by first class post/CityLink to UK mainland addresses. For addresses outside the UK mainland we will confirm delivery arrangements and cost with you before proceeding with your order or charging your account.
Delivery Schedule We normally dispatch your order in 1-2 business day. We welcome telephone and email enquiries if you are unsure about any aspect of our service or you have particular requests. You will be surprised just how flexible and creative we can be to accommodate your requirements.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from or delivered within the UK or the European Union, 15% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach the bank computer. They are not held in clear text on any of our web site or computers.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 02037440030 (International +44 203 7440030) or write to us at above given address
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Note that personalised goods purchased from us will normally fall under the clause 13(c) exceptions to these regulations if you were to change your mind about your purchase.